Frequently Asked Questions
How does the Relief Switch TENS Machine work?
The Relief Switch TENS Machine delivers gentle electrical pulses through electrode pads placed on your skin.
These pulses stimulate sensory nerves, helping to reduce the pain signals sent to your brain while also relaxing tense muscles and easing everyday aches.
Can Relief Switch TENS Machine help with chronic or nerve pain as well?
YES. It is commonly used for conditions such as sciatica, arthritis, chronic back and neck pain, providing a safe, drug-free option to support everyday pain management. Individual results may vary.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
What does the Relief Switch TENS Machine feel like?
The Relief Switch TENS Machine should feel like a gentle tingling, buzzing, or pulsing sensation—not pain. You can easily adjust the intensity to a level that feels comfortable for you. For best results, start on a low setting and gradually increase the intensity until you feel a strong but comfortable sensation.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at ReliefSwitch@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.