Turn Pain Off. Take Life Back.
Smarter pain relief products designed to ease discomfort, support recovery and help you move, work and live life with confidence.
Frequently Asked Questions
How do Relief Switch products work?
Relief Switch products are designed to support your body's natural recovery and pain management. Our range focuses on helping reduce discomfort, improve mobility, ease muscle and joint tension and promote everyday wellbeing using safe, non-invasive pain relief solutions.
Will Relief Switch products help relieve my pain?
Our products are carefully selected to help support people experiencing a variety of aches, pains, and discomfort. While results can vary from person to person, many customers use our products to help manage muscle soreness, joint pain, back and neck discomfort, sports injuries and everyday aches.
Are Relief Switch products safe to use?
Customer safety is our priority. All products should be used according to the instructions provided. If you have a medical condition, are pregnant, have an implanted medical device, or are unsure whether a product is suitable for you, we recommend consulting your healthcare professional before use.
Do your products replace medical treatment?
No. Relief Switch products are intended to support pain management and recovery and should not be considered a substitute for professional medical advice, diagnosis or treatment. If your symptoms persist or worsen, please consult a qualified healthcare professional.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at ReliefSwitch@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.
Our Mission
At Relief Switch, our mission is simple—to help Australians move freely and with less pain. We carefully curate effective pain relief products that support everyday mobility, confidence and independence, so you can keep working, stay active, enjoy time with your loved ones and focus on what matters most.
Fast, Free & Secure Shipping Australia Wide
We believe pain relief shouldn't have to wait. That's why we offer fast Australia-wide shipping.
Every purchase is packed with care and delivered straight to your door, so you can get back to moving with greater comfort, sooner.